Payment methods and processing
Effective date: 1 January 2026. Always use the bank details shown on your current Sustacore invoice or supplied through an authenticated Sustacore billing or support communication.
Current bank-transfer options
Sustacore can provide three bank-transfer routes for eligible customers:
- UAE settlement account — VAT may apply where applicable.
- Lebanese settlement account — VAT may apply where applicable.
- Saudi settlement account — VAT may apply where applicable.
The tax amount stated on the issued invoice controls. Customers should not calculate or deduct tax solely from the location of the bank account.
Bank details are supplied separately
For security, full banking instructions are not published on this public page. When bank transfer is selected, Sustacore will provide the beneficiary name, bank name, account or IBAN details, SWIFT/BIC and, where required, USD correspondent or intermediary-bank information.
Transfer processing time
International bank transfers can require approximately five business days or longer to be received and cleared, depending on the sending bank, correspondent banks, compliance checks, currency and local banking calendars. Customers should initiate transfers early enough to meet the invoice due date.
Proof of transfer
After initiating a transfer, send the SWIFT receipt or official bank confirmation to Sustacore. Once verified, the invoice may be marked Payment pending while settlement is in progress. A screenshot or receipt is not final payment until it is verified and matched to the invoice.
Card payments
Online card-payment facilities are currently being implemented and are not yet offered as a live payment method. When activated, card processing will use a payment-provider-hosted or tokenized flow. Sustacore will not ask customers to email full card numbers or card security codes.
Cash and special arrangements
Any cash payment or special settlement arrangement must be specifically agreed with Sustacore and documented against the relevant invoice. Historical payment arrangements do not automatically apply to new invoices.
Withholding tax
If local law requires withholding from a Sustacore payment, contact billing before sending funds and provide the required official withholding documentation. Customer-specific withholding treatment should be confirmed in writing.
Due dates and service interruption
Invoices are due by the date and time shown on the invoice or customer notice. If cleared payment, acceptable proof of an in-flight transfer, or an agreed payment arrangement has not been received by the stated deadline, affected services may be suspended or restricted in accordance with the applicable agreement and law.
Bank and correspondent charges
The customer is responsible for sending-bank, intermediary-bank, correspondent-bank and foreign-exchange charges unless otherwise agreed in writing. The amount received should match the invoice amount after any treatment expressly accepted by Sustacore.
Payment security
Verify any unexpected change of beneficiary or bank account through an established Sustacore contact channel before transferring funds. Sustacore will never ask you to send passwords, one-time codes, full card numbers or CVV information by email or support ticket.
Billing contact
For payment instructions, invoice questions or proof-of-transfer submission, contact invoices@sustacore.tech or use your authenticated customer-portal support ticket.