Responsible use of Sustacore services

Effective date: 1 January 2026. This policy sets the baseline for lawful, authorized and responsible use of managed infrastructure, AI and automation services.

Authorized activity

Services must be used only for lawful business purposes and within the customer’s authorization, licenses and applicable provider terms.

Prohibited activity

Customers must not use Sustacore services to distribute malware, conduct unauthorized access, interfere with third-party systems, evade provider restrictions, abuse shared infrastructure, facilitate fraud or host unlawful material.

AI and automation

Customers are responsible for reviewing automated outputs and ensuring workflows do not exceed approved permissions or expose confidential information improperly.

Infrastructure

Resource-intensive workloads, scanning, bulk messaging or unusual network activity may require explicit prior approval because they can affect providers, networks or other customers.

Enforcement

Sustacore may suspend a service when necessary to protect security, comply with law or provider requirements, or stop material abuse. Enforcement is subject to the applicable customer agreement and applicable law.